SHIPPING & HANGLING
Do you ship overseas?
Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout. We run discounts and promotions all year, so stay tuned for exclusive deals.
How long until I get my order?
It depends on where you are. Orders processed here will take 5-7 business days to arrive. Overseas deliveries can take anywhere from 7-16 days. Delivery details will be provided in your confirmation email.
RETURNS & EXCHANGES
Can I return my product?
We always aim for make sure our customers love our products, but if you do need to return an order, we’re happy to help. Just email us directly and we’ll take you through the process.
- If you’re not 100% happy with any PIXELFACTION product, you can send it back within 30 days of the shipment date.
- Products must be sent back unworn and unwashed, in the condition they arrived.
- Orders returned after 30 days will be issued store credit. No returns on items after 90 days. No return on holiday apparel after the holiday.
- For all returns, shipping is non-refundable and orders that received free shipping will be charged a 15% restocking fee.
- For multiple item purchase with free product, discount will be applied equally between all products to determine the refund price.
- Refunds will be credited to the original form of payment.
Just return the items with a copy of your packing slip indicating you are returning the item.
You will receive an email once your item is received.
*Sale items are final sales. No refunds or exchanges. Holiday designs must be returned no later than the day before the holiday.
What sizes are available?
Please see each individual project page to determine sizing. Each product has specific sizing.